Refunds and cancellation

Every card has an order deadline. Up to that deadline nothing has been printed, so we can undo things. After it, the card is at the printer and the money has been spent on paper and postage.

One-month ads

If you change your mind before the card's order deadline, we'll refund the whole amount and open the squares back up. After the deadline the ad prints and mails, and we can't refund it.

Monthly ads

You can cancel any time from your ad's page or from the billing page. Your ad stays on the cards you've already paid for, then comes off, and you aren't charged again. We don't refund months that have already been billed.

If we can't run your ad

We review every ad before it prints. If we turn an ad down and you can't send a version we can use before the deadline, we'll refund that card in full.

If a card moves or doesn't mail

If not enough of a card sells by its order deadline, we may move its mail date, or cancel it and refund every ad on it in full. If a card doesn't mail for a reason on our side, we refund every ad on it.

Asking for a refund

Email admin@truelocalbcs.com or call (979) 422-2825 with your business name and the card month. Refunds go back to the card you paid with, usually within 5 to 10 business days of when we send them.

These terms are part of our terms of service.